Refund policy

Thank you for shopping with Splashy Cosmetics. 

Exchange Policy

For hygiene, safety, and product quality reasons, all Splashy Cosmetics orders are final once delivered.

We do not accept exchanges due to scent preference, change of mind, or choosing the wrong product or scent.

Because our products are personal-care items and may be affected by opening, handling, heat, or return transportation, we cannot resell returned products even if they appear unused.

Exchanges or replacements are only accepted in the following cases:

  • You received the wrong product
  • You received the wrong scent
  • An item was missing from your order
  • The product arrived damaged due to an issue from our side

To report an issue, please contact us within 24–48 hours of receiving your order and send clear photos or videos of the item and packaging.

If the mistake is from our side, we will make it right.

Thank you for understanding and helping us maintain the quality, safety, and freshness of every Splashy product.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. 

Note: If the lamination on any of the products was open or torn, the product won't be subject to return.

To start a return, you can contact us at info@splashycometics.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at info@splashycometics.com.

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method.

Contact us 
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at  info@splashycosmetics.com or by WhatsApp +96176033917

Note: You will be responsible for covering return/exchange shipping costs.